General conditions
- Object
These general conditions regulate the reservation and rental of the holiday accommodation offered on the website www.rexformentera.com, property of Rex Es Pujols S.L. (hereinafter, ‘The Owner’).
2. Booking
2.1. Booking Process: To make a booking, the user must complete the booking form available on the website. The reservation will be confirmed by sending a confirmation email from The Holder.
2.2. Payments: The reservation will require a payment of 40-30% of the total rental amount as a deposit and the customer must send the proof of payment by email to reservas@rexformentera.com. The remaining balance is to be paid on the day of arrival at the time of key handover together with the Ecotasa* at our Rex office (Calle Espalmador 52-56, Es Pujols, Formentera. Payments can be made by credit/debit card (Visa or Mastercard) or in cash. It will also be necessary to register an identity document per person, ID card or passport.
*At the disposal of the Government of the Balearic Islands the tourist tax called ‘Ecotasa’ will be applied: the first 8 days of stay it costs 2,20 € per day per person from 16 years of age and then from the 9th day onwards it is reduced to 1,10 € per person per day.
2.3. Cancellation Policy: In case of cancellation, the transfer of 40-30% of the total amount will be non-refundable, unless there are other clients booking the said flat on the same dates.
3. Arrival and Departure
3.1. Check-in: Check-in time is from 12-13h on the day of arrival. If the guest expects to arrive outside these hours, he/she must notify this in advance.
3.2. Check-out: Check-out time is before 10am on the day of departure. Late check-out without prior arrangement may incur an additional charge.
4. Occupancy
4.1. Number of Occupants: The accommodation can only be occupied by the number of persons specified in the booking. Additional guests are not permitted without the prior consent of The Owner.
4.2. Rules of Coexistence: Guests must respect the rules of coexistence and civic behaviour, avoiding disturbance to neighbours. No parties or events are allowed without prior authorisation.
5. Use of the Accommodation
5.1. Responsibility: Guests are responsible for keeping the accommodation in good condition and for immediately reporting any damage or damage. We kindly ask you to leave the flat in a clean and tidy condition, otherwise you will be charged a supplement depending on how you leave it at the end of your stay.
5.2. Prohibitions: It is forbidden to smoke inside the accommodation, as well as to carry out any illegal or dangerous activity.
6. Services Included
6.1. The rent includes water, electricity, gas, bed linen and one set of towels per person. For minimum stays of 6-7 days, towels will be changed mid-week. Stays of more than 9 days include a further change of bed linen and towels, plus a cleaning of the accommodation.
7. Responsibility of the Owner
7.1. The Proprietor shall not be liable for any damage or loss suffered by guests during their stay, unless directly attributable to negligence on the part of The Proprietor.
7.2. In the event of force majeure (fire, flood, etc.) preventing the use of the accommodation, The Proprietor undertakes to reimburse the full amount paid by the guests.
8. Data Protection
In compliance with the General Data Protection Regulation (RGPD), we inform you that the personal data provided will be processed by Rex Es Pujols S.L. for the purpose of managing your reservation and stay. For more information, please consult our [Privacy Policy] (link to privacy policy).